Breeze Suzuki New Cars: 01202 099761

Breeze Volkswagen Passenger Cars: 01202 509925

Breeze Volkswagen Van Centre: 02381 849396

Breeze Suzuki: 01202 099761

TPS Bournemouth: 01202 644 480

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What to expect at your aftersales appointment

From May, our Commercial Vehicle aftersales departments will be open Monday-Friday, 8 am-6 pm, for essential maintenance, servicing, and MOTs.

Whilst we are still operating under COVID-19 restrictions, it is of paramount importance that our customers and colleagues remain safe and well. As a result, we have adapted some of our normal practices to adhere to social distancing guidelines and provide you with a contact-free service.

We will discuss all our safety measures with you at the time of booking and again 24 hours before your appointment, but please do not hesitate to contact us if you have any queries or concerns.

If you are experiencing any COVID-19 symptoms, or have been in contact with someone who has, please let us know so we can rearrange your booking.

NB: Our passenger car workshop in Poole will also re-open from May - we will post full details of the arrangements for car aftersales appointments soon.

 

What to expect when you make a van booking:

  • We are offering a reduced number of appointments, so our technicians can work at asafe distance in our workshops. Appointments will be staggered to minimise the number of customers on-site at any time
  • We are not offering while-you-wait appointments or a customer transport option, however, we will have loan vehicles available
  • We will not be offering service washes as part of your booking
  • We are now a cashless business - payment by card or BACS will need to be made in advance of collecting your vehicle  

 

What to expect when you arrive at our van centres:

  • We won’t ask you to physically sign any paperwork on the day. We will carry out driving license checks in advance and you will not be asked to sign a job card
  • There will be a Drop & Go desk inside the front door with envelopes, instructions, and a key dropbox for you to place your keys on arrival
  • The floor will be taped to mark the minimum distance from other customers and staff
  • A protection kit will be fitted to your vehicle, including seat cover, floormat, steering wheel cover, and gear lever wrap. Before collection, this will be removed by our technician and all contact points wiped with antibacterial spray
  • The handover pack will be left in your vehicle with the invoice, EVHC, and Service Check Sheet. Your keys will be wiped and placed in an envelope ready for collection at the Drop & Go desk.

 

What to expect if you have opted for collection/delivery:

  • We will call you when we are about to arrive. We won’t greet you in person – please don’t think we are being impolite!
  • The team member collecting/delivering your vehicle will wear gloves and the driver’s seat will have a protective cover. We will thoroughly disinfect all high contact areas including the steering wheel, gear lever, indicators, handbrake, interior and exterior door handles, window controls, seat adjustment controls, rearview mirror, and of course the keys. This will be done with antibacterial wipes or spray. We will remove and dispose of the protective seat cover when we return the vehicle to you.
  • We won’t ask you to physically sign any paperwork on the day. We will give you the opportunity to inspect the vehicle – whilst our driver keeps their distance of course - and ask you to provide us with email confirmation that you accept the vehicle and are happy with its condition on delivery.
  • We will leave the keys and documentation in an envelope, which we suggest you discard after opening. 

 

If you have any questions, please call our contact centre on 01202 713000. 

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Breeze Motor Company Ltd, Breeze (Southampton) Ltd and Breeze Motorcycles Limited are Appointed Representatives of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 571076). Automotive Compliance Ltd’s permissions as a Principal Firm allows Breeze Motor Company Ltd, Breeze (Southampton) Ltd and Breeze Motorcycles Limited to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time.