Breeze Volkswagen Passenger Cars: 01202 509925

Breeze Volkswagen Van Centre Poole: 01202 922600

Breeze Volkswagen Van Centre Southampton: 023 8184 9396

Breeze Volkswagen Van Centre Portsmouth: 023 9217 9610

Coastal Car Sales: 01202 722 400

TPS Bournemouth: 01202 644 480

Breeze Suzuki: 01202 099761

Complaints Procedure

Although we endeavour to meet our customers' expectations at all times, we understand that from time to time complaints may arise

Your complaint will be taken seriously and we will make every effort to resolve the problem straight away.

 

We define a complaint as any expression of dissatisfaction, whether oral or written.

 

Who should I contact with my complaint?

All complaints should be sent to:

email: feedback@breeze.co.uk

post:  Mark Langford, Managing Director, Breeze Motor Group, Yarrow Road, Poole, Dorset, BH12 4LY

 

How will my complaint be dealt with and what happens if it cannot be resolved right away? 

There may be times when we need to carry out further investigations and will not be able to resolve your complaint straight away.

We will acknowledge your complaint promptly (generally within 5 business days) in writing, and will include details of our complaints handling procedures dependent on the nature of the complaint.

 

If you are still dissatisfied

For finance and insurance related complaints, you may refer your dispute to the Financial Ombudsman Service. You can contact the Financial Ombudsman Service within six months of your final response. However, you will need to check that your complaint falls within its terms of reference. This service is free to use.

 

The Financial Ombudsman Service is there to act as an impartial adjudicator and is responsible to the Financial Conduct Authority and not to the dealership. You can find out more about the service by contacting:

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.  Telephone: 0800 023 4567.

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

 

For any other complaints, you can contact The Motor Ombudsman, 71 Great Peter Street, London SW1P 2BN. Telephone: 0345 241 3008. Email: consumer@tmo-uk.org or visit their website www.TheMotorOmbudsman.org to learn more about their alternative dispute resolutions.

 

Any reference to any of the above will not affect your right to take legal proceedings.

Breeze Motor Company Ltd (FRN : 669607) t/a Breeze Volkswagen, Breeze VW and Breeze Van Centre and Breeze (Southampton) Ltd (FRN : 663317) t/a Breeze Van Centre and Volkswagen Van Centre Portsmouth are authorised and regulated by the Financial Conduct Authority. We are a Credit Broker not a Lender and can introduce you to a limited number of lenders. An introduction to a lender does not amount to independent financial advice. Our approach is to introduce you first to Volkswagen Financial Services. If they are unable to make you a finance offer, we will inform you and request your permission to submit a proposal to another of our lenders. Please ask for a list of our funding partners. We typically receive a fixed commission calculated by reference to the vehicle model or amount you borrow, for introducing you to a lender but this does not affect the interest you pay on the agreement, which is set by the lender. In the event your agreement is placed with MotoNovo Finance, they also provide preferential rates to us for the funding of our vehicle stock. Breeze Motor Company Ltd is an Appointed Representative of AutoProtect (MBI) Limited for General Insurance distribution purposes which is authorised and regulated by the Financial Conduct Authority for Insurance Mediation (Firm Reference Number 312413). You can check this on the FCA Register by visiting the www.fca.org.uk