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The Institute of Customer Service has awarded Suzuki Top Automotive Brand of 2023

Suzuki has achieved the first position in the Automotive sector of The Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI) for the sixth time! They were also in joint 8th position across all measured sectors from over 260 organisations, climbing from 17th overall in the January 2022 UKCSI.

The index measures customer satisfaction across the country and asks over 10,000 consumers to rate their experiences of dealing with companies across 13 sectors, including those in the motor industry.

Suzuki was 26 places ahead of the next Automotive brand from the full list of companies measured, even further ahead than in the previous UKCSI rankings in July 2022.

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Breeze Motor Company Ltd, Breeze (Southampton) Ltd and Breeze Motorcycles Limited are Appointed Representatives of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 571076). Automotive Compliance Ltd’s permissions as a Principal Firm allows Breeze Motor Company Ltd, Breeze (Southampton) Ltd and Breeze Motorcycles Limited to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time.